Privacy Policy mamak44

1. Introduction and Scope of This Policy

This Privacy Policy is issued by mamak44 ("we", "our platform") and applies to all registered members and users who browse the mamak44 website. It explains how we handle your personal information in line with good data protection practices.

By registering an account or continuing to use mamak44 services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

This policy may be updated from time to time. Any significant changes will be communicated to members via email or a notice on the platform. Continued use following any changes means you accept the latest version of this policy.

2. Personal Information We Collect

mamak44 collects your personal information through several means, including during account registration, use of the platform and interactions with our customer support. The categories of information collected are as follows:

Identity Information

• Full name as per identity card (MyKad) or passport
• Identity card number or passport number
• Date of birth for age verification purposes (members must be 21 years of age or above)
• Current residential address
• Nationality and country of residence

Contact Information

• Active and valid email address
• Mobile phone number
• Account username

Financial Information

• Details of payment methods used (Touch 'n Go eWallet, DuitNow, FPX, Boost, or crypto assets)
• Deposit and withdrawal transaction history
• Betting activity records for responsible gambling compliance purposes

Technical Information

• IP address and general device location
• Web browser type and operating system
• Session activity logs and access timestamps
• Cookie data and similar tracking technologies

3. Purpose of Data Collection and Use

mamak44 uses collected personal information only for legitimate and specific purposes. The following are the main purposes for which your data is used:

• Processing account registration and verifying member identity in accordance with Know Your Customer (KYC) compliance requirements
• Managing and processing deposits and withdrawals securely
• Providing effective customer support via live chat and email
• Detecting and preventing fraud, money laundering and other illegal activities
• Ensuring compliance with responsible gambling policies including the 21-year age limit verification
• Sending important notifications related to accounts, transactions and policy updates
• Analysing usage patterns for platform improvement purposes
• Complying with legal obligations and the requirements of relevant regulatory bodies

We will not use your data for purposes other than those listed above without obtaining your prior consent.

4. Disclosure of Information to Third Parties

mamak44 does not disclose your personal information to third parties except in the following circumstances:

• Service Providers: Companies we engage to carry out specific functions on our behalf, such as payment processing, server hosting services and technology support. They are bound by strict confidentiality agreements.
• Legal Requirements: Where disclosure is required by law, court order or a valid request from relevant authorities.
• Fraud Prevention: To financial crime prevention agencies or regulatory authorities in cases involving suspected illegal activity that requires further investigation.
• Business Transfer: In the event of any acquisition or merger, information may be transferred as part of business assets, with advance notice given to members.

In all cases of disclosure, we ensure that the party receiving the data is bound by confidentiality obligations equal to or greater than those we observe.

5. Cross-Border Data Transfers

As mamak44 operates under international licensing, some data may be processed or stored on servers located outside Malaysia. In such situations, we ensure that:

• Data transfers are only made to countries or entities that provide an equivalent level of data protection
• All data transfer agreements comply with recognised international security standards
• Technical safeguards such as data encryption are applied throughout the transfer process

6. Data Security Measures

mamak44 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive personal data stored in databases
• Two-factor authentication (2FA) system to protect member accounts
• Continuous security monitoring and regular penetration testing
• Regular data security training for all staff
• Established incident response procedures in the event of a data breach

While we take all reasonable measures, no security system is completely perfect. Should a data breach occur that significantly affects your rights or freedoms, we will notify you without undue delay.

7. Cookie Policy

mamak44 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device by your web browser.

8. Child Protection and Age Restrictions

mamak44 is a gambling platform strictly limited to individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21.

As part of the KYC (Know Your Customer) process during registration, we require identity verification to ensure all members meet the minimum age requirement. If we find that information belonging to an underage individual is stored in our system, we will take immediate action to delete that information and close the relevant account.

If you are aware that an underage individual has registered an account on our platform, please contact us immediately at [email protected].

9. Changes to This Privacy Policy

mamak44 reserves the right to change, amend or update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements or developments in the services we offer.

Any significant changes to this policy will be communicated to registered members via a notice on the platform or through their registered email. The "Updated" date at the top of this document will also be updated to reflect the date of the latest version.

You are encouraged to review this page from time to time to ensure you are always aware of how we currently handle your personal information. Continued use of the mamak44 platform after any changes is considered acceptance of the updated version of this policy.